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New Automated Appointment Booking System
The practice now offers an automated appointment booking system that gives patients the opportunity to book, cancel, or query appointments without having to speak to a member of the reception team.
We hope that our patients will take the opportunity to use this new system, as it is accessible 24 hours a day, 7 days a week, thus improving patient access to our appointments. However, it is important for patients to note that this system is offered with a choice, and the facility to speak to a receptionist without the need to use the automated service remains.
The system allows patients to access our routine appointments only, and therefore will still have to speak with a member of the reception team in order to book emergency appointments or specialist GP, nurse or pharmacist appointments.
This service has created an opportunity to improve efficiency across the practice as well as improve access to routine appointments, and we would hope that most, if not all of our patients will give the service a try for their own convenience.
In the meantime the following information may be useful to those patients who may want to try the service:
The practice is always keen to hear any comments patients have regarding access to services and the efficiency of the surgery, so if anyone has any comments they wish to provide us with please contact the Practice Manager, Mr Andrew Thomas, who will be happy to help you. |
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Dyfed Road Surgery, Dyfed Road, Neath, SA11 3AW |
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Last updated: 25.05.2011 |
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