PRACTICE NEWSLETTER AUTUMN 2007

DYFED ROAD HEALTH CENTRE NEATH

Patient Satisfaction Questionnaire Results

Many thanks to all those patients who took the time to fill in the questionnaires.

Again, it was a resounding vote of confidence in the doctors.  The highest scores were as follows:

• Confidence  in the doctors ability
• Respect shown to you by the doctor
• Ability of the doctor to listen to your concerns

The practice scores very highly on the ease of telephone access to the doctors compared with the national average, (A reminder to anyone who doesn’t know – the doctors are available for telephone advice between 12-12:30 in the morning and 2:30 and 3 in the afternoon).

Again our appointment system too was much appreciated, especially by those of you who have moved surgeries and have horror stories to tell.  In fact the only negative findings were about the building and as last year we recognise that we are desperately in need of premises, that are suitable for 21st century healthcare.  Our doctors will co-operate fully with any plans the Local Health Board have to find a suitable site.

In the meantime, we will install flip top seating along the length of the corridor to facilitate wheelchair access and fire regulations.   At the moment we are waiting for our landlords (Bro-Morgannwg Trust) to remove the radiator.

A number of patients seemed to be unaware that if you do need to discuss matters in a more private setting than the reception area this can be arranged.

A new development for us during 2007 was the on line ordering of repeat prescriptions; if you need details please ask at reception.

Flu Jabs

If you have not had your jab don’t delay and book an appointment now.  Remember flu is not just a heavy cold; it can make even fit people quite unwell.  However, some people, who have flu develop serious complications such as bronchitis or pneumonia.  More than 3000 people die each year from flu in the UK and many more are admitted to hospital.

Who should have a Flu Jab?

Those with lung disease, asthma, bronchitis, heart disease, diabetes, kidney disease or if your immunity is low due to chemotherapy, radiotherapy or having had your spleen removed.  All those over 65 should have a flu jab.

What does the flu jab do?

The flu jab protects against flu caused by the influenza virus.  It does not protect against coughs/colds and other winter viruses.

Can it make you ill?

No, the flu vaccine does not contain a virus and cannot cause illness.  It is coincidence if you develop a cough or cold shortly after having the flu jab.

REMEMBER FLU CAN KILL. GET PROTECTED NOW!!

Ask at reception, your doctor or nurse about the flu jab now.

Staff Training

The Health Centre will be closed on the second Wednesday of every month for staff training.  The upcoming dates are posted in reception.

In the event of urgent problems at these times, telephone the surgery, where an answering machine will inform you of the alternative arrangements.

If you need this newsletter in a large print format please contact Mrs Jean Harper, Practice Manager